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The rooftop is very nice but the food and the service are bad. The people who come there are cool , the roof top is beautiful but thats it. The roof top is cool. Some staff members are cold and not service oriented.
For example, calling the front desk often had me talking to a receptionist openly and obviously not interested in making me feel welcomed or concerned about the issue I was calling about. Not a feeling that would motivate me to book again. Location is good. The rooms are a little dark, I get that it matches the hotel vibe but it would be good to have the option to pump up the lights when getting ready etc! Location and general hotel vibe are amazing.
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Boutique hidden gem in the heart of WeHo with an amazing rooftop pool We stayed there for the weekend. Asked them why they didnt even call they said they did. But guess where did they call? My room. If im not in the room how can they reach me? Thats the only question. They are right about charging late stay, but only if they didnt confirm that we can check out between and if they would let me know that they charged me half day, then i wouldnt leave the hotel at but later to enjoy the rooftop.
But expect for this issue, everything else is perfect. So nothing to complain about. The decoration and ambiance is amazing. The terrace pool is a lot cooler than soho house or any other.
This hotel really is for adults. There was a "burlesque show" on my floor the night I arrived. There were sex toys for sale placed in the room, and an erotic coffee table book in the room. While this could have been interesting under some circumstances, I was picking up my 14 year old daughter from camp and the hotel experience raised eyebrows and many questions during our stay.
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The pool was tiny and the hotel computer system was not working at the time of check out, so I could not get a copy of my bill when I left. The front desk reception staff was friendly and the hotel had an eclectic vibe. The staff made every effort to make my stay comfortable. My first room smelled musty, and they were quick to move me to another room, although it was hardly an upgrade. They give us a room next to a very noisy construction. Dirt was even thrown at our windows.
We have an infant who obviously needs calm for daytime nap, they knew it when we booked, and they still gave us this room. Finally they offered a room change if we paid more! We said that we are not interested and would just complain online Surprisingly we got a free upgrade with no apologies. When online ratings are more important than customer satisfaction Would have expected another type of treatment.
Beautiful property, cozy pool on the roof, super friendly staff on the roof, nice restaurant and great food. The deflating bed pillows were not my favorite, although the bed was comfy. The staff in every department I encountered were warm, welcoming and accommodating. Loved the decor, food and drink, service and general vibe.
Especially appreciated the cannabis-friendly rooftop! Very civilized. And so lovely. The location is amazing, it's close to so many great restaurants. The rooms are beautifully furnished, the staff are very hospitable. The rooftop is nothing short of breath taking. The art work around the property is fantastic too.
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The property is in an amazing location, and has everything it takes to be a really cool boutique style hotel. However, it is so over priced for what you are getting. Room smelled so bad and felt so gross walking on that sticky carpet. Only happened once when I got out of shower. Everything is so dated and I get that they are trying to sell it off as a weird hotel. There are better ways to achieving that goal. Furnishings were so old and gross. There is no coffee in the room. Mattress was good but pillows were horrible. Food was good, no complaints but over the top expensive.
No need to be charging what they charge. For hotels sake I hope there renovate soon. There are so many hotel charges like amusement fees. Was so loud with the constant walking above you all nite. Read my full review. Location and Mattress was good. Food was good. The staff at front desk were so nice. All employees were really cool. Nothing to dislike about the whole experience at all. Incredible hotel. One of the best experiences I've had. Very cool place in a great location. Food and drinks are on point. The roof top pool gets a lot of sunshine throughout the day. Will stay again.
Lift was one of the slowest I have ever seen.
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Definitely overrated, my first and last time there. Very little, perhaps only the common areas. The ambiance , the staff, the entertainment , the food.. Classy and very thoughtful.. Staff can be more friendly. Will definitely go back.
They were shooting something while we were there. Seriously to not know that you need to tell people you are filming in Hollywood of all places is a real problem. They will not get the A list clientele that was being boasted about in their video if word spreads that privacy is an issue because they literally have drones picking up footage without warning! Normally this would have made me want to give this hotel one star but I do really love everything else and the staff was really incredible. I was very conflicted and annoyed! I also was refused service for a glass of wine after my own hotel.
I was not falling down or acting out of control. I decided then to change hotels because I had had enough. Asked for a quite room, which they confirmed, got a room on the second floor next to the road that was very noisy. Bath tub was in terrible condition Room extremely dark and carpet dirty Service varied at bar from excellent to poor The resort levy only has value if you do Yoga and want to listen to their entertainment Food and drinks expensive They have processed 2 blocks on my credit card which is nearly double what the bill was, these are still not reversed.
Staff friendly. I liked the rooftop and the bed was comfortable. I also liked the bathroom and bath supplies.
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They even fixed the bill a bit to make up for the issues in the room. Thanks staff, Happy Holidays! The prices were not clear at the moment of the reservation. We end up paying usd aprox per night when the initial price was around The hotel is beautiful but is very very expensive: the room, the food, the drinks that for us end up costing much more of what was in the menu.
Very recomendable if you are in a super special ocassion but not for a regular tourism trip. The hotel is beautifull and the room is comfortable, well equiped and stuning. The rooms aren't exactly flooded with natural light, but that's a minor quibble. I won't stay anywhere else in WeHo anymore. It's fab.